LYEONS Heart Privacy Policy
Last updated: February 2026
Company: LYEONS Limited
Registered in: United Kingdom
Registered address: 124–128 City Road, London, England, EC1V 2NX
Contact: info@lyeons.com
LYEONS Limited (“LYEONS”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you purchase LYEONS HEART, interact with our website, or contact us in relation to the product.
LYEONS Limited is the data controller responsible for your personal data under applicable data protection laws.
This policy applies only to LYEONS HEART, related website services, and community support activities. It does not apply to the LYEONS mobile application, which is covered under a separate Privacy Policy.
1. Legal basis and regulatory scope
We process personal data in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The EU General Data Protection Regulation (EU GDPR), where applicable
For users in the United States, LYEONS HEART is not a HIPAA-regulated medical service. However, LYEONS applies GDPR-level safeguards wherever possible.
LYEONS HEART is intended to support wellbeing and quality of life and does not provide medical diagnosis or treatment.ality of life and does not provide medical diagnosis or treatment.
2. Information we collect
When you purchase LYEONS HEART or contact us in relation to the product, we may collect the following categories of information:
- Personal and profile information: name, email address, Telephone number, where provided
- Order and delivery information: Billing address, shipping address, order history, delivery details.
- Sensor and device interaction data: device settings, device configuration data, recorded or derived sensor signals generated through use of the device
- Communications: Community support enquiries, repair or return requests, feedback or other correspondence you choose to send us
We do not collect medical records, biometric data, or health records in connection with product purchases.
Payments are processed by trusted third-party payment providers. LYEONS does not store payment card details.
3. Legal basis for processing
Under GDPR, we process personal data on the following legal bases:
- Contractual necessity – to process, fulfil, and deliver orders and provide product support
- Legitimate interests – to improve our products, manage community relationships, and maintain operational efficiency
- Legal obligation – to comply with tax, accounting, consumer protection, and other applicable laws
4. How we use your information
We use your information to:
- Process and deliver orders
- Provide community support, repairs, and returns
- Communicate with you about your order or enquiries
- Maintain business and accounting records
- Improve our products and services responsibly
- We do not sell your personal data or use it for advertising profiling.
5. Automated decision-making
LYEONS does not use automated decision-making or profiling that produces legal or similarly significant effects in relation to product purchases.
6. Data storage and sharing
Your data is stored securely using trusted third-party service providers, including payment processors, logistics providers, and website hosting services, which operate under appropriate data protection agreements.
We do not sell your personal data. We may use anonymised or aggregated data for research, product development, and scientific understanding, and may share such data with trusted research or clinical partners where appropriate and lawful.
We may share data only:
- With service providers acting on our instructions
- Where required by law or regulatory authorities
- To protect the safety, rights, or integrity of users, the App, or the company
Where personal data is transferred outside the UK or European Economic Area, LYEONS ensures appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
7. Data retention
We retain personal data only for as long as necessary to:
- Fulfil orders
- Provide community support
- Meet legal, accounting, or regulatory obligations
- When information is no longer required, it is securely deleted or anonymised.
If you request deletion of your account:
- Personal data will be removed or anonymised
- Limited backup copies may be retained temporarily where legally required
Deleting the App from your device does not automatically delete your account or personal data. To request deletion, please contact us or use in-app account deletion features where available.
8. Your rights under GDPR
If you are located in the UK or EU, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure (“the right to be forgotten”)
- Request restriction of processing
- Receive a copy of your data in a portable format
- Object to processing based on legitimate interests
Requests can be made by contacting info@lyeons.com.
You also have the right to lodge a complaint with your local data protection authority.
9. Age restriction
LYEONS HEART is intended for individuals aged 18 years and over. By purchasing the product, you confirm that you meet this age requirement.
10. International users
- UK and EU users are protected under GDPR standards.
- Users in other regions receive equivalent protections where possible, subject to local laws.
Where personal data is transferred outside the UK or European Economic Area, appropriate safeguards are implemented to protect your data.
11. Security measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website where appropriate.
13. Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Email: info@lyeons.com