Privacy Policy

LYEONS (“we,” “our,” or “us”) is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our products.

1. Information We Collect

We collect the following types of information when you interact with our website:

Personal Information: Name, email address, billing/shipping address, phone number, and payment details.
Transaction Data: Purchase history and order details.
Technical Data: IP address, browser type, device information, and website usage data.
Marketing Preferences: Information on your preferences for receiving communications from us.

2. Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on the following legal bases:

Contractual Necessity: To process and fulfill your orders.
Legitimate Interests: To improve our services and customer support.
Consent: For marketing communications (only if you have opted in).
Legal Obligation: To comply with legal requirements.

3. How We Use Your Information

We use your information to:

Process and fulfill orders.
Provide customer support and respond to inquiries.
Improve our website and services.
Send marketing communications (only if you have opted in).
Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Payment processors, delivery partners, and IT service providers, all of whom comply with GDPR.
Legal Authorities: If required by law or to protect our legal rights.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

6. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data when legally applicable.
Right to Restrict Processing: Limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured format for transfer to another provider.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw your consent for marketing at any time.
Right to Lodge a Complaint: File a complaint with a data protection authority if you believe your data rights have been violated.

7. Cookies & Tracking Technologies

We use cookies to enhance your experience and analyze website performance. By using our site, you consent to our use of cookies. You can adjust your cookie settings in your browser.

8. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at info@lyeons.com

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